Important Things To Do!

• Arrival flight and completed meal order form are required; to be emailed to [email protected] at least 5 days prior to your arrival for our arrangement.
• To complement the new quarantine measures, as well as to streamline the procedures and reduce the duration that inbound persons have to stay at the Hong Kong International Airport, starting from 00:00 on 12 August, all persons boarding flights to Hong Kong from overseas including Taiwan are required to complete the online Health & Quarantine Information Declaration of the Department of Health (www.chp.gov.hk/hdf/) in advance to declare record of completion of vaccination and provide quarantine hotel booking confirmation, and present the health declaration QR code generated after completion of the declaration (which can be a downloadable version of the QR code, a screen shot or a printout) at check-in counters for verification by airlines for boarding.
  
  If inbound persons' vaccination declaration meets boarding requirements, they will be issued a green health declaration QR code upon successful confirmation of quarantine hotel booking information by the system.  Upon arrival at Hong Kong, they can use the "express channels" with the green health declaration QR code and board the point-to-point transportation to DQHs.  This saves inbound persons from presenting the documents repeatedly, and hence significantly cutting down the time they need to spend at the airport. 

Meal Arrangement:
Guests may choose your meal choices from our specially designed menus, vegetarian choices are also available.

*Special dietary request can be arranged with advance notice of 5 days prior to scheduled arrival date

Outside Delivery Arrangement:
Family and friends may deliver food or personal items to you as well as outside food orderings (at guest's own expense). Please drop off the items at Delivery Drop Off Counter outside the hotel entrance and our hotel staff will assist to send the items to the door of the guest room. Service is available daily at 8:00am – 10:00pm and no service charge will be applied.

Terms and conditions:

• Amendment of name or number of persons staying in the room will not be arranged once booking is made.  All guest name(s) must be the same as passport.
• This package is for a consecutive 3 nights stay; booking must be made from the date of arrival in Hong Kong in accordance to the Hong Kong SAR Government regulations.
• This package is applicable for guests arriving from regions and countries outside Mainland China and Macau for quarantine.
• Additional guest(s) sharing the same room can only be arranged for guests taking the same flight to Hong Kong, record of electronic tickets for both guests are required upon making reservations. 
• Bedding arrangement is subject to hotel’s availability upon check-in.
• Rates are inclusive of 10% service charge.
• Breakfast, lunch and dinner must be consumed on the day and cannot be carried forward. Any unused portion of the credit cannot be used for any other service or exchanged for cash.
• Meals’ delivery time will be subject to Hotel’s arrangement.
• Menu items are subject to change without prior notice.
• Hotel reserves the right of final decision regarding the provision of delivery service.
• Guest(s) are not allowed to leave the guestroom during the entire quarantine stay.
• Housekeeping and laundry services are not available during the quarantine period.
• No visitors are allowed to access the guestrooms.
• The offer cannot be used in conjunction with any other offers/ or promotions.
• The above special rates will only apply for new reservations only.
• Reservation and deposit are non-transferable, name change will not be arranged.
• All room rates are privileges are subject to change without prior notice.
• Should there be any disputes arise, The Kowloon Hotel reserves the right of final decision.

Payment:

• Full room payment must be settled upon reservations and all payments are non-refundable and non-transferrable. 
• A security deposit of HK$1,000 for incidental charges is required upon check-in.

Cancellation Policy:

• All confirmed reservations cannot be cancelled/ amended/ transferred, and full payment for the whole stay period is required.
• No booking amendment (including change of guest name), cancellation, shorten stay and reschedule of check-in date is allowed once booking is confirmed. 
• Full payment of entire stay will be charged if being no show without any notice.
• For the bookings impacted by flight changes or cancellations (with proven evidence including original e-ticket and description notice by the airlines), the non-refundable payment can be held in credit and must be used within 1 month from the original booking date. Any amendment of date will be subject to space availability.
• Failure to arrive hotel due to tested positive of COVID-19 upon arrival in Hong Kong, one-night cancellation charge will be applied upon receipt of valid document.
• Should the guest unable to complete the entire stay because of being tested positive of COVID-19, Hotel will refund the remaining balance from the day after the guest is hospitalised. Hotel will charge the room daily if there’s any luggage left behind and it would be kept in room until an authorized person to pick up.
• Should the guest be removed from hotel and sent to Quarantine Camp by the Hong Kong SAR government due to violation of regulations, room payment will be forfeited and no refund to be made.
• In the case that government changes the number of nights required for quarantine stay, and if that falls less than the number of nights you have booked, refund of the extra nights will be offered.
• Administrative charge at 3.5% will be applied for any of the above applicable refunds made by credit card or via electronic means.

Hotel Policy for Guests Under the Age of 18:

• Minor aged 16 to 17 years old can be accompanied or unaccompanied by an adult for quarantine. If unaccompanied, the parent / legal guardian should sign the “Consent form for unaccompanied person staying in Designated Hotel” prior to the arrival of the minor and complete checkout procedure with the minor.
• For minor aged below 16 years old, he / she must be accompanied by an adult / caretaker.  The accompanying adult / caretaker can apply for conditional approval from Department of Health before the arrival of the minor.  The completed application form should be returned to Department of Health by email to [email protected]. The quarantine guests should bring along a copy of such approval for the trip.
• The accompanying person, after showing the approval obtained from the Department of Health and then signing the “Undertaking form for accompany person”, would join the guest at the designated quarantine hotel.  The accompanying person must complete the whole quarantine period with the minor in the same hotel room.

General Information

• The list of vaccine recognized are subject to change by the Hong Kong SAR Government, please visit https://www.coronavirus.gov.hk/eng/inbound-travel.html#quarantinemeasures2 for details and updates.
• The Government will provide designated coach free of charge for guests to transfer directly from Hong Kong International Airport (HKIA) to a Designated Quarantine Hotel for checking in. Alternatively, guests can choose to take the designated taxi at own expense. Getting off in the middle of the journey or choosing to take other means of transport to the hotel is not allowed.
• The strictly necessary booking information (including booking confirmation number, guest name(s), check-in and check-out dates) will be shared with relevant Government departments for the purpose of enhancing relevant inbound prevention and control measures and to provide a better user experience for travellers.