Guest Services Manager

【Job Responsibilities】

1. Assist the senior management of the hotel to be responsible for the operation of the entire hotel and collect information on problems arising from the process of customer service.
2. Under the direct leadership of the front office manager, the assistant lobby manager is responsible for the normal operation of the entire hotel during the shift.
3. Be responsible for handling guest questions and complaints.
4. Be responsible for the reception of important guests.
5. Carry out the safety and daily equipment inspection work of the entire hotel.
6. Solve safety problems that occur during the shift.
7. Coordinate the matters that need to be communicated on the shift delivery record to other shifts.

【Job requirements】

1. More than 2 years working experience in the same position.
2. Be able to use fluent English to engage in front office service, good image temperament, proficient in computer operation, with strong English listening, speaking, reading and writing skills.
3. Dignified appearance, love hotel work, study business, quick response, good at communication, good management and coordination skills, can play its role of management, leadership and supervision.
4. Pay attention to details, work responsibly, dare to take responsibility, strong execution.
5. Self-motivated and good learning ability and ability to withstand pressure.

Senior Floor Supervisor

【Job Responsibilities】

1. Responsible for the overall operation and operation of the housekeeping department; Assign and supervise the work of employees and formulate work plans.
2. Ensure that the cost of the department and various expenses can be well controlled.
3. According to the operation standards of the hotel, check the rooms, facilities and equipment and various items at any time.
4. Formulate the annual budget of the department and ensure that the operating expenses of the department are controlled within the budget.
5. Check the facilities and management of the housekeeping department, spot check and improve the overall work quality and work efficiency of the department.
6. Organize the preparation of departmental work procedures and work evaluation.

【Job requirements】

1. More than 2 years working experience in room management of the same star.
2. Familiar with the professional knowledge of housekeeping, proficient in the use of computers, and hold housekeeping manager certificate or qualification certificate.
3. Master familiar with room management, service process and quality standards.
4. Have organizational and coordination ability, adaptability, management ability, written expression ability and information management ability.

Sales Manager

【Job Responsibilities】

Conduct sales activities and service customers including meeting with customers, handling customer enquires, preparing business proposals, maintaining a good database and record of all sales call activities and business deals.

To keep good relations with corporate accounts and get more customers.

Meet with customers regularly handling both proactive sales calls and reactive sales leads.

Conduct sales activities in a systematic manner by planning in advance according to the set guidelines.

Ensure all enquires are handled promptly and efficiently.

Meet with in-house guests to build relationship and to obtain guest comments.

【Job requirements】

1. More than 3 years working experience in the same position.
2. Proficient in English listening, speaking, reading and writing.
3. Conduct well and generously, and meet the requirements of the hotel industry